Return and Refund Policy

Website: https://wpexperts.online/
Contact Email: support@wpexperts.online

1. Our Commitment to You

At WP Experts Online, we are confident in the quality and value of our WordPress Website Design: The Complete Mastery Course (Zero to Pro). We want you to be completely satisfied with your purchase, which is why we offer a clear and fair refund policy.

2. 30-Day Money-Back Guarantee

2.1 Guarantee Period

We offer a 30-day money-back guarantee from the date of purchase.

If you are not satisfied with the course within 30 days of enrollment, you can request a full refund – no questions asked.

2.2 What This Means

Full refund of the course purchase price
No hidden fees or deductions
Simple process – just contact our support team
No hard feelings – we want you to be happy with your investment

3. Eligibility for Refunds

3.1 You ARE Eligible for a Refund If:

✓ You request a refund within 30 days of purchase
✓ You have completed less than 50% of the course content
✓ You have not violated our Terms and Conditions
✓ You have not shared or distributed course materials
✓ You provide a valid reason for your refund request (optional but appreciated)

3.2 You Are NOT Eligible for a Refund If:

✗ More than 30 days have passed since purchase
✗ You have completed more than 50% of the course
✗ You have violated Terms and Conditions (account sharing, content piracy, etc.)
✗ You have downloaded or accessed a significant portion of course materials with intent to keep
✗ You have received a refund for this course previously
✗ You enrolled during a promotional period with “no refund” terms (rare, clearly stated at checkout)

4. How to Request a Refund

4.1 Simple 3-Step Process

Step 1: Contact Us Email us at: support@wpexperts.online

Step 2: Provide Details Include the following information:

Full name used during enrollment
Email address associated with your account
Order/Transaction ID (if available)
Brief reason for refund request (optional)

Step 3: Wait for Confirmation We will review your request and respond within 48-72 hours.

4.2 What Happens Next

Once approved:

Your refund will be processed within 5-7 business days
Money will be returned to your original payment method
Your course access will be revoked
You will receive a confirmation email

5. Refund Processing Timeline

5.1 Processing Time

Request Review: 24-72 hours
Refund Processing: 5-7 business days after approval
Bank/Card Credit: Additional 3-10 business days (depends on your bank)

5.2 Total Timeline

From request to money in your account: 10-20 business days (approximately)

Note: We process refunds quickly, but actual credit timing depends on your payment provider and bank.

6. Refund Methods

6.1 Original Payment Method

Refunds are issued to the original payment method used at purchase:

Credit/Debit Card: Refund to the same card
UPI/Net Banking: Refund to source account
PayPal: Refund to PayPal account
Other Payment Gateways: Refund through original gateway

6.2 Alternative Methods

In rare cases where original payment method is unavailable:

Bank transfer (additional verification required)
Store credit (only if you request this option)

We do NOT provide refunds via:

Cash
Different payment methods than original
Third-party accounts

7. Partial Refunds

7.1 General Policy

We do NOT offer partial refunds for:

Individual modules or sections you didn’t like
Time-based usage (e.g., “I only used it for 2 weeks”)
Specific features you didn’t find useful
Content you’ve already completed

7.2 Exception Cases

Partial refunds may be considered in exceptional circumstances:

Technical issues preventing full course access (we’ll try to fix first)
Course description significantly misrepresented content
Major course changes after your purchase

These are evaluated on a case-by-case basis.

8. Bundle and Package Purchases

8.1 Bundle Refunds

If you purchased the course as part of a bundle:

Full bundle refund: Available within 30 days if you meet eligibility criteria
Individual course refund: Not available from bundles
Bundle discount: Will be forfeited if partial refund granted

8.2 Promotional Purchases

If you purchased during a special promotion:

Standard 30-day guarantee applies
Promotional discount doesn’t affect refund eligibility
Full amount paid will be refunded

9. Gift Purchases

9.1 Refund Process

If the course was purchased as a gift:

Refund goes to the original purchaser
Gift recipient must request through purchaser
Same 30-day and eligibility rules apply

9.2 Unused Gifts

If a gift code hasn’t been redeemed:

Full refund available within 90 days of purchase
Original purchaser must request

10. Situations That Do NOT Qualify for Refunds

10.1 Changed Mind After 30 Days

“I don’t have time anymore” (after 30 days)
“I found a cheaper course elsewhere” (after 30 days)
“I changed career plans” (after 30 days)

Note: These ARE valid reasons within the 30-day window.

10.2 Course Completion

You’ve completed the course and now want money back
You’ve implemented what you learned and want a refund
You’ve downloaded all materials for future reference

10.3 Personal Circumstances

While we’re sympathetic, refunds are generally not available for:

Financial hardship arising after 30 days
Change in personal circumstances beyond 30-day window
Dissatisfaction discovered after extensive course use

10.4 Technical Issues on Your End

Your internet connection problems
Your device compatibility issues (if system requirements were clearly stated)
Your inability to understand content (support is available to help)

We will try to help resolve these issues first before considering refunds.

11. Fraudulent or Abusive Refund Requests

11.1 What We Consider Abuse

Multiple refund requests across different accounts
Downloading entire course before requesting refund
Clear evidence of content piracy or sharing
Requesting refunds repeatedly across multiple courses

11.2 Consequences

Abusive refund requests may result in:

Refund denial
Account termination
Ban from future purchases
Legal action in severe cases

12. Chargebacks and Disputes

12.1 Contact Us First

IMPORTANT: Before filing a chargeback with your bank or credit card company, please contact us first at support@wpexperts.online

Most issues can be resolved quickly and amicably.

12.2 Chargeback Consequences

If you file a chargeback without contacting us:

We will provide transaction records to your bank
Your account will be immediately suspended
You may be banned from future purchases
We may dispute illegitimate chargebacks

12.3 Valid Chargebacks

We understand chargebacks for:

Unauthorized transactions
Billing errors we couldn’t resolve
Technical issues preventing service delivery

13. Non-Refundable Items and Services

13.1 What Cannot Be Refunded

One-on-one consulting sessions (if booked separately)
Custom services or customization (if purchased as add-ons)
Third-party tool subscriptions (you purchased independently)
Physical materials (if shipped, unless defective)
Certification exam fees (if separately charged)

13.2 Exceptions

These items may be refundable if:

Service was not delivered as promised
Significant quality issues exist
We mutually agree to a refund

14. Course Updates and Changes

14.1 After Enrollment

If we make significant changes to the course after you enroll:

You retain access to updated content at no extra cost
Updates do NOT affect your refund eligibility window
Major negative changes may extend your refund window (rare)

14.2 Price Changes

If the course price decreases after your purchase:

We do NOT offer refunds for price differences
Enrolled students are not affected by price changes
Promotional pricing is not retroactive

15. Account Closure After Refund

15.1 What Happens to Your Account

Once a refund is processed:

Your course access is immediately revoked
Your account may remain active for other courses (if enrolled)
Your progress and data will be deleted within 30 days
You can create a new account in the future

15.2 Re-Enrollment

After receiving a refund:

You CAN re-enroll in the future at current pricing
Previous refund does NOT prevent future purchases
You will NOT be able to claim a second refund for the same course

16. Refund Policy for Different Payment Methods

16.1 Credit/Debit Cards

Refund appears as credit on your statement
May take 3-10 business days after processing
Contact your bank if delayed beyond 15 days

16.2 UPI and Net Banking

Direct refund to source account
Usually faster than card refunds (3-7 days)
Check with your bank for exact timing

16.3 Digital Wallets (Paytm, PhonePe, etc.)

Refund to wallet balance
Usually instant to 3 business days
Contact wallet provider if issues arise

16.4 International Payments

Refunded in original currency
Exchange rates may vary from purchase date
International transaction fees are non-refundable

17. Communication During Refund Process

17.1 What to Expect

We will communicate with you via email at each stage:

Request Received: Confirmation within 24 hours
Under Review: Status update within 48-72 hours
Approved/Denied: Decision with explanation
Processing: Confirmation when refund is initiated
Completed: Final confirmation when processed

17.2 Questions or Concerns

If you have questions during the process:

Email: support@wpexperts.online
Expected response time: 24-48 hours
We’re here to help make the process smooth

18. Refund Denials and Appeals

18.1 If Your Refund Is Denied

We will provide:

Clear reason for denial
Reference to specific policy terms
Suggestions for resolution (if applicable)

18.2 Appeal Process

If you believe denial was in error:

Email support@wpexperts.online with “Refund Appeal” in subject
Provide additional information or clarification
We will review within 5 business days
Final decision will be communicated

Appeals are reviewed carefully, but decisions are final.

19. Special Circumstances

19.1 Medical or Family Emergencies

We understand life happens. If you experience:

Medical emergencies
Family crises
Unexpected life circumstances

Extended access period
Account pause/freeze
Case-by-case consideration
Course credit for future use

19.2 Technical Issues

If technical problems prevent course access:

We will work to resolve issues first
Extended refund window if issues persist
Refund available if resolution impossible

20. Modifications to This Policy

20.1 Right to Change

We reserve the right to modify this refund policy at any time.

20.2 How Changes Affect You

Changes apply to future purchases
Your purchase is governed by policy at time of enrollment
Significant changes will be communicated via email

21. Contact Information

For Refund Requests or Questions:

Email: support@wpexperts.online
Subject Line: “Refund Request – [Your Name]”
Website: https://wpexperts.online/

Business Hours:
Monday – Friday: 10:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 2:00 PM IST
Sunday: Closed

Response Time: Within 24-72 hours

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