Privacy Policy

Website: https://wpexperts.online/
Contact Email: support@wpexperts.online

1. Introduction

Welcome to WordPress Website Design: The Complete Mastery Course (Zero to Pro), operated by WP Experts Online. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By accessing our website or enrolling in our course, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register, enroll, or interact with our services, we may collect:

Account Information: Full name, email address, phone number, password
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Profile Information: Profile picture, bio, learning preferences (optional)
Communication Data: Messages, questions, or feedback you send to our support team
Course Progress: Completion status, quiz results, learning activity

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns, course engagement metrics
Cookies and Tracking: Information collected through cookies and similar technologies (see Cookie Policy section)
Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information from:

Payment processors (transaction confirmation)
Social media platforms (if you choose social login)
Analytics providers
Marketing partners

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

Provide Course Access: Deliver course content and manage your enrollment
Process Payments: Handle transactions and billing securely
Communicate: Send course updates, announcements, and support responses
Improve Services: Analyze usage patterns to enhance user experience
Personalize Learning: Customize content recommendations based on your progress
Issue Certificates: Generate completion certificates with your name

3.2 Marketing Communications

With your consent, we may use your email to send:

New course announcements
Special offers and promotions
Educational content and tips
Newsletter updates

You can unsubscribe from marketing emails at any time using the link in each email.

3.3 Legal Compliance

We may use your information to:

Comply with legal obligations
Enforce our Terms and Conditions
Protect our rights and prevent fraud
Respond to legal requests from authorities

4. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

Contract Performance: To provide the course you enrolled in
Legitimate Interest: To improve our services and communicate effectively
Consent: For marketing communications (you can withdraw anytime)
Legal Obligation: To comply with applicable laws

5. How We Share Your Information

5.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Service Providers

We share data with trusted third-party providers who help us operate:

Payment Processors: For secure payment handling (e.g., Razorpay, Stripe, PayPal)
Hosting Services: To store course content and data
Email Services: To send course communications and updates
Analytics Tools: To understand user behavior (e.g., Google Analytics)
Customer Support: To provide technical assistance

All service providers are contractually required to protect your data.

5.3 Legal Requirements

We may disclose information if required by:

Court orders or legal processes
Government authorities
Law enforcement agencies
Prevention of fraud or illegal activities

5.4 Business Transfers

If we merge with or are acquired by another company, your information may be transferred as part of that transaction. You will be notified of any such change.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted databases and secure servers
Access Controls: Limited employee access on need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Password Protection: Strong password requirements and hashing

6.2 Your Responsibility

You are responsible for:

Keeping your password confidential
Not sharing your account credentials
Logging out from shared devices
Reporting any suspicious activity immediately

6.3 No Absolute Security

While we strive to protect your data, no internet transmission is 100% secure. You use our services at your own risk.

7. Data Retention

7.1 How Long We Keep Your Data

Active Accounts: Data retained as long as your account is active
Inactive Accounts: Data may be retained for up to 3 years after last login
Transaction Records: Kept for 7 years for tax and legal purposes
Marketing Data: Retained until you unsubscribe

7.2 Account Deletion

You can request account deletion at any time. Upon deletion:

Personal information is permanently removed within 30 days
Some data may be retained for legal compliance (anonymized where possible)
Course completion certificates may be retained for verification purposes

8. Your Privacy Rights

8.1 Access and Correction

You have the right to:

Access your personal data
Update or correct inaccurate information
Download your data (data portability)

8.2 Deletion and Restriction

You can request to:

Delete your account and personal data
Restrict processing of your information
Object to certain data uses

8.3 Withdraw Consent

You can withdraw consent for:

Marketing communications (unsubscribe anytime)
Non-essential cookies
Optional data collection

8.4 Exercising Your Rights

To exercise these rights, contact us at: support@wpexperts.online

We will respond within 30 days.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide better services.

9.2 Types of Cookies We Use

Essential Cookies: Required for site functionality (login, course access)
Analytics Cookies: Help us understand how you use the site (Google Analytics)
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track advertising effectiveness (if applicable)

9.3 Managing Cookies

You can control cookies through:

Browser settings (block or delete cookies)
Our cookie consent banner
Opt-out tools provided by analytics services

Note: Blocking essential cookies may affect site functionality.

10. Third-Party Links

Our course may contain links to external websites, tools, or resources. We are not responsible for:

Privacy practices of third-party sites
Content or security of external links
Data collection by third parties

Please review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect data from children under 16.

If we discover we have collected information from a child under 16, we will delete it immediately. If you believe we have such data, contact us at: support@wpexperts.online

12. International Data Transfers

Our servers are located in India. If you access our services from outside India, your data may be transferred internationally.

We ensure adequate protection through:

Standard contractual clauses
Data protection agreements with service providers
Compliance with applicable international laws

13. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to Know: What personal information we collect and how it’s used
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of sale of personal information (we don’t sell data)
Non-Discrimination: We won’t discriminate against you for exercising rights

14. European Union (GDPR) Rights

If you are an EU resident, you have rights under GDPR:

Right to access your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, email: support@wpexperts.online

15. Updates to This Privacy Policy

15.1 Changes

We may update this Privacy Policy to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services

15.2 Notification

We will notify you of significant changes via:

Email notification
Website banner or pop-up
Updated “Last Updated” date at the top

15.3 Your Acceptance

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

16. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

Notify you within 72 hours of discovery
Inform relevant authorities as required by law
Provide details about the breach and steps we’re taking
Offer guidance on protecting your information

17. Contact Us

For any privacy-related questions, concerns, or requests:

Email: support@wpexperts.online
Website: https://wpexperts.online/
Response Time: Within 48 hours on business days

18. Grievance Officer (For Indian Users)

In accordance with Indian IT Act 2000 and rules:

Name: [Your Grievance Officer Name]
Email: support@wpexperts.online
Address: New Delhi, India
Contact Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

19. Your Consent

By using our website and services, you consent to:

Collection and use of information as described
Transfer of data as outlined in this policy
Use of cookies and tracking technologies

If you do not agree, please discontinue use of our services.

Thank you for trusting WP Experts Online with your learning journey. Your privacy is important to us, and we’re committed to protecting your personal information.

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